Lesson #7 - How to handle email

If you start a web site, and if you publicize an email address somewhere on your web site, and if your web site becomes at all popular, then one thing is for sure -- you will get email. Lots and lots of email in some cases. In my case, one of the things that forced HowStuffWorks to become a business was the amount of email I was receiving. There simply was no way for one person to process all the